Shipping policy
Sunmere & Loom
Selling to the United States.
E-Mail: support@sunmereandloom.com
Phone: +441206690054
Address : 14 East Street, Coggeshall, Colchester, Essex, CO6 1SH, United Kingdom
Sunmere & Loom Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently only ship within the United States.
- We currently only ship within the mainland United States. This includes the 48 U.S. states located on the continental mainland and excludes Alaska, Hawaii, U.S. territories (such as Puerto Rico, Guam, and the U.S. Virgin Islands), and all APO/FPO/DPO military addresses.
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the United States: Insured + tracked shipping is FREE.
- No Hidden Fees.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
- Last Order Time: 22:00 EST
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 5-7 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
- Total Delivery Time: It will take a total of 6-10 business days to receive your order.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order. Track your order
- Questions: Our support team is ready to assist with any questions about tracking your order. Contact us
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@sunmereandloom.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of DELIVERY DATE.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Sunmere & Loom will cover the return shipping costs.
- Refund Period: After receiving, inspecting and approving the returned item, it takes up to 7 business days to process the refund to the original payment method.
RESTOCKING FEE
- Restocking Fee: Sunmere & Loom does not charge a restocking fee for standard returns and cancellation. A 15% restocking fee is applied only in the case of refused deliveries or failed (Return To Sender) deliveries.
RETURN DELIVERY COSTS
- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
- For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.
Company Information:
Company name: AWRC ECOM LTD
Address : 14 East Street, Coggeshall, Colchester, Essex, CO6 1SH, United Kingdom
E-Mail: support@sunmereandloom.com
Phone: +441206690054
Company number: 15671549
TAX Number: 25294 14655
Customer service: Monday to Friday* between 9:00 am to 5:00 pm EST.
*Excluding bank holidays